Beyond CBT: Skills for Delivery Riders has been created to promote best practice for delivery riders operating in busy urban environments.

The overarching objective of the course is to ensure riders can safely handle a motorcycle (up to 125cc) to transport freight safely and legally in the London area.

The aims of this course are to:

• Equip Clients with the necessary road knowledge and skills to make deliveries safely in busy urban areas
• Equip Clients with the skills required to ride safely on urban roads, including how to filter, overtake and when to ride in bus lanes
• Improve Clients’ hazard perception and defensive riding skills
• Promote the appropriate use of personal protective equipment (PPE)
• Help clients to understand the need to ride at speeds appropriate to the road conditions

Beyond CBT will be available to anyone who can prove they hold a valid DL196 CBT certificate and works in the courier/delivery industry and needs further training to improve their knowledge and skills.

Beyond CBT training is also available to people who are interested in becoming delivery riders. New CBT holders can take advantage of this training if they book and attend the training within seven days of completing their CBT training and if they are deemed as competent by the Service Provider.

Beyond CBT is available only to people who live, work or study in any of the 33 London boroughs.

However, it open to all riders who live or work inside the M25 (e.g. full motorcycle licence holders, older riders, etc.).

How the course works

Part 1 – Meet and Greet

The trainer will be meeting the trainee at a Phoenix Motorcycle Training MCIAC approved training site.

The trainer will introduce himself and then discuss and mutually agree with the trainee the aims of the course:

• Promote the appropriate use of personal protective equipment (PPE)
• Equip Clients with the necessary road knowledge and skills to make deliveries safely in busy urban areas
• Equip Clients with the skills required to ride safely on urban roads, including how to filter, overtake and when to ride in bus lanes
• Improve Clients’ hazard perception and defensive riding skills
• Help clients to understand the need to ride at speeds appropriate to the road conditions

The instructor will carry out a verbal risk assessment of the trainee, ensure that the trainee’s own bike is roadworthy as well as ensure that the client has the correct documentation/equipment:

• A valid driving licence with an up-to-date CBT completion certificate (if need)
• Appropriate insurance for their motorcycle (digital version or copy is acceptable), if applicable
• A valid MOT certificate (where relevant), if applicable
• ‘L’ plates if riding on a CBT certificate, if applicable
• Is wearing mandated and suitable PPE (suitable safety helmet, trousers, appropriate footwear- no sandals or flip-flops allowed)

The trainee will be required to sign a training disclaimer stating that he is physically and mentally fit to join the training and confirm that he/she holds a valid driving licence, and in case that the trainee is riding his/her own vehicle confirming that the vehicle has insurance, road tax, MOT (if needed), and that from the best of his/her knowledge the vehicle is roadworthy.

Part 2 – Classroom Based – Introduction/Initial Discussion

As part of the initial steps, the instructor will constructively discuss in regards to:

• Course Introduction and Layout
• Highway code quiz (to be given to the trainee and done in class)
• Discuss C.O.A.S.T and Create a hazard drill
• Common London road features / Bus lanes / Parking rules
• Motorcycle pre-ride checks and minor servicing
• Puncture repair – (theory)
• Secure and ride with various load weights and sizes (carrying goods size/weight ratios, items not allowed, etc.)
• Familiarise yourself with the SAT Nav system TomTom 400
• Plan and execute routes in a busy urban area delivering to different locations: Part 4/5
• Protective equipment/clothing with the rider and may suggest changes/improvements.

Part 3 – Onsite Training 

• Clients will be asked to demonstrate practical knowledge of the use of controls and basic maintenance checks of the machine
• Riding on a straight line and bringing the vehicle to a halt
• Left/Right Turns
• Moving off, controlled braking and use of rear observation (mirrors and life savers) exercise
• Slow Ride exercise
• Figure of 8
• U-turn
• Emergency Stop
• OSMPSL Routines

Part 4 – Classroom Based – Road Briefing, Highway Code, Riding Techniques Discussion

Constructive discussion aided by a presentation.

After the presentation, the trainer will provide a short road briefing to the trainee for safety purposes, and then once the go-ahead is given by the instructor, the initial assessment ride will commence.

Part 5 – The Assessment Ride

The assessment ride will consist in the instructor following the Client and analysing their riding skills on a public road, including (if possible), but not limited to:

• Normal Road Positioning
• Separation Distance
• Appropriate Use of Speed
• Use of Observations
• Use of Mirrors
• Road Attitude
• Junction Approach Procedures (e.g. OSMPSL)
• Roundabout Procedures (mini, standard, multi-lane, etc.)
• Reaction to Other Road Users
• Progress / Hesitancy
• Corners / Bends
• Motorways / Dual Carriageways (if available/allowed, e.g. full motorcycle licence, etc.)

The trainer will provide feedback to the rider as it progresses via radio/stops, using video and other training aids where relevant.

Part 6 – Conclusion Session – Classroom Based

At the end of the session the instructor will provide both verbal and written feedback to the Client.

Finally, a Certificate of Completion will be issued on behalf of Transport for London